Frequently Asked Questions
Everything you need to know about shopping with Fontaine’s Furniture, from delivery and furniture removal to returns, financing, and visiting our showroom.
DELIVERY & REMOVAL
If an item is in stock, we typically offer same-week delivery. If an item is out of stock or is a special order, delivery can range from approximately 1–6 weeks depending on supplier availability. Fontaine's Furniture does its best to keep our furniture in stock whenever possible.
In-home delivery and setup is $119.99 within 20 miles of our New Berlin showroom. Curbside delivery is $49.99 within 20 miles.
Yes! We offer removal for eligible mattresses, sofas, sectionals, upholstered chairs, and other approved upholstered furniture. Donation-ready items that pass our delivery team’s inspection can be removed for free. Items that are not suitable for donation may still be removed for a fee.
FIT & MEASUREMENTS
Make sure it fits before delivery.
Please check your room dimensions, doorways, hallways, stairways, elevators, and other entry points before placing your order.
Measure the space where your furniture will go, along with all doorways, hallways, stairways, elevators, and other entry points the furniture will need to pass through. Customers are responsible for confirming that their furniture will fit before delivery.
If your furniture physically does not fit, you may exchange it for another item and pay a new delivery fee. Alternatively, the order may be returned and refunded minus the original delivery fee.
CANCELLATION & RETURNS
Need to make a change?
Here’s what to know about cancellations, returns, and exchanges.
Yes. Orders can be cancelled before delivery or pickup for a full refund.
Returns after delivery or pickup are generally not accepted unless there is a verified defect, warranty issue, or the furniture physically does not fit.
Mattresses are final sale unless there is a verified warranty issue.
WARRANTY
We’re here if something goes wrong.
Warranty coverage varies by manufacturer and product, and our team can help guide you through the process.
Manufacturer warranties vary by brand and product. If you have questions about the warranty on a specific item, contact our team and we’ll help you understand the available coverage.
Contact Fontaine’s Furniture and our team will help you with the warranty claim process.
Warranty coverage varies by manufacturer and product. Contact our team with your product information and we’ll help you determine the applicable warranty coverage.
SHOWROOM & PRODUCT AVAILABILITY
Want to see our furniture in person?
Visit our New Berlin showroom to explore our furniture and talk with the Fontaine’s team.
Our current showroom is located at 14150 W. National Ave., New Berlin, WI.
We’re open Monday–Friday from 10 AM–7 PM and Saturday from 10 AM–6 PM. We’re closed on Sundays.
Yes. Visit our New Berlin showroom to shop in person and get help from our team. If you’re looking for a specific item, we recommend contacting us before your visit to confirm its current availability.
Yes. Everything we carry is available on our website and in our showroom. However, we recommend visiting the showroom to see our latest arrivals and newest additions.
FINANCING
Flexible payment options may be available.
Yes. We currently offer financing through Affirm. We are also in the process of adding additional financing options, including better no-interest financing programs.
Still Have Questions?
Our team is happy to help. Give us a call, send us a message, or stop by our New Berlin showroom and we’ll help you find what you need.
Visit Our Wisconsin Showroom
14150 W National Ave, New berlin WI
Mon - Fri: 10AM - 7PM
Sat: 10AM - 6PM
Sunday: CLOSED
